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The financial services industry is more complex than ever, with numerous issues impacting the marketplace — elevated customer expectations, making use of big data, the shifting compliance landscape, information security threats and technology-driven disruption, just to name a few.
ISSC at Amazon Web Services (AWS)
offers a platform to develop secure and innovative solutions to increase customer and shareholder value and to expand competitive advantage.
ISSC was implemented to optimize cost structure. Driving efficiency and cutting costs is mainly achieved by implementing best-in-class processes, as well as increasing use of innovative techniques for leveraging currently available technology and automation. And while charging internal business units for services delivery can contribute to an organization’s financial coffer, SSCs are consistently pressured to offer prices that are within the market standard.
Software Development
Mobile/Web Development
Transform company’s vision and business models into software components and platforms (mobile and web) to be used by our clients, using cutting edge technologies and agile methodologies.
Software Quality Assurance
Assure meeting business requirements through a comprehensive functional testing; and world-class security and performance assessments.
Platform Services
Infrastructure and Servers
Deliver our platform services through a cloud infrastructure, complying with the uptime, response times and costs; demanded by this era of digital transformation.
PMO
Project Management Office
Project Management
Make the execution of projects happen in a predictable and efficient way, covering the scope and defined quality requirements.
Interactive
Customer Relationship
Operations
Assure the customer support through phone, chat, presential and digital channels. Assure service levels and abandonment rates. Lead all operational teams.
QA & Customer Experience
Provide strategic support from areas related to loyalty, customer satisfaction and process improvement, implementing new flows, delivering trainings and analyzing new tools or surveys.
Service Delivery &
Management ControlAssure the complete agents, campaigns or clients information to Operations. Deliver reports to clients or strategic partners. Provide to the organization quantitative and qualitative analysis and financial and non-financial elements (P&L, CapEx, OpEx, cost control & efficiency. Review business needs. Identify and mitigate the payments process risks avoiding business impact. Implement fraud prevention and audit compliance strategies.